Terms & Conditions
Last updated: May 20, 2026
1. Introduction
Welcome to Moana Natura. These Terms and Conditions ("Terms") govern your use of our website and the purchase of products from BMM Europe s.r.o. By accessing our website and placing orders, you agree to be bound by these Terms.
2. Company Information
Company Name: BMM Europe s.r.o.
Registered Address: Pod Trnkami 20, 949 01 Nitra, Slovakia
Commercial Register Number (IČO): 47 032 600
VAT ID (IČ DPH): SK2023751576
Email: contact@moananatura.com
Phone: +421 917 983 480
3. Products and Services
We offer dietary supplements and wellness products. All products are described as accurately as possible, including ingredients, benefits, and usage instructions.
4. Ordering and Payment
Payment must be made at the time of ordering through our secure payment processors. All prices are listed in Euros (EUR) and include VAT where applicable.
5. Shipping and Delivery
We currently ship to countries within the European Union. Orders are typically processed within 1-2 business days. Delivery times generally range from 3-7 business days within the EU.
6. Returns and Refunds
If you are not satisfied, you may return unopened products within 30 days of delivery for a full refund. Refunds will be processed within 7-10 business days to your original payment method.
7. Product Information and Health Claims
All health claims on our website are approved by EFSA and comply with EU Regulation 1924/2006. Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.
8. Intellectual Property
All content on this website is the property of BMM Europe s.r.o. or its licensors and is protected by copyright, trademark, and other intellectual property laws.
9. Limitation of Liability
To the fullest extent permitted by law, BMM Europe s.r.o. shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our total liability shall not exceed the amount you paid for the products.
10. Consumer Rights (EU)
If you are a consumer in the European Union, you have additional rights under EU consumer protection laws, including a 14-day right of withdrawal for online purchases.
11. Governing Law
These Terms are governed by the laws of the Slovak Republic. Any disputes shall be subject to the exclusive jurisdiction of the courts of Slovakia.
12. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website.
13. Contact Information
If you have any questions about these Terms, please contact us:
Email: contact@moananatura.com
Phone: +421 917 983 480
Address: BMM Europe s.r.o., Pod Trnkami 20, 949 01 Nitra, Slovakia