Terms & Conditions

1. Introduction

Welcome to Moana Natura. These Terms and Conditions ("Terms") govern your use of our website and the purchase of products from BMM Europe s.r.o. By accessing our website and placing orders, you agree to be bound by these Terms.

2. Company Information

3. Products and Services

We offer dietary supplements and wellness products. All products are described as accurately as possible, including ingredients, benefits, and usage instructions. Product images are for illustrative purposes and actual packaging may vary.

4. Ordering and Payment

4.1 Placing Orders

When you place an order, you are making an offer to purchase products subject to these Terms. We reserve the right to accept or reject your order for any reason, including product availability, errors in pricing, or suspicion of fraud.

4.2 Order Confirmation

Once your order is placed, you will receive an email confirmation. This confirmation does not constitute acceptance of your order. Acceptance occurs when we dispatch your order and send you a shipping confirmation.

4.3 Payment

Payment must be made at the time of ordering through our secure payment processors (Shopify Payments, Stripe, or PayPal). All prices are listed in Euros (EUR) and include VAT where applicable.

4.4 Pricing Errors

We strive to ensure all prices are accurate. However, if an error occurs, we will contact you to inform you and give you the option to cancel your order or proceed at the correct price.

5. Shipping and Delivery

5.1 Shipping Regions

We currently ship to countries within the European Union. Shipping costs and estimated delivery times are provided at checkout and vary by destination.

5.2 Delivery Times

Orders are typically processed within 1-2 business days. Delivery times vary by location but generally range from 3-7 business days within the EU. Delays may occur due to customs, holidays, or carrier issues.

5.3 Risk of Loss

All products are shipped FOB shipping point. Risk of loss and title for products pass to you upon delivery to the carrier.

6. Returns and Refunds

6.1 Satisfaction Guarantee

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return unopened products within 30 days of delivery for a full refund.

6.2 Return Process

To initiate a return, contact us at contact@moananatura.com with your order number. We will provide return instructions. You are responsible for return shipping costs unless the product is defective or we sent the wrong item.

6.3 Refunds

Once we receive and inspect your return, we will process your refund within 7-10 business days. Refunds will be issued to your original payment method.

6.4 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of opened or used products unless defective.

7. Product Information and Health Claims

7.1 EFSA Compliance

All health claims made on our website are approved by the European Food Safety Authority (EFSA) and comply with EU Regulation 1924/2006 on nutrition and health claims.

7.2 Not Medical Advice

Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease. The information on our website is for educational purposes only and should not be considered medical advice. Always consult with a healthcare professional before starting any supplement regimen.

7.3 Individual Results

Results from using our products may vary. Supplements should be used as part of a healthy lifestyle including proper diet and exercise.

8. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of BMM Europe s.r.o. or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content without our prior written permission.

9. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately if you suspect unauthorized use of your account.

10. Privacy and Data Protection

Your use of our website and purchase of products is subject to our Privacy Policy, which explains how we collect, use, and protect your personal data in accordance with GDPR.

11. Limitation of Liability

To the fullest extent permitted by law, BMM Europe s.r.o. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our products or website. Our total liability shall not exceed the amount you paid for the products.

12. Indemnification

You agree to indemnify and hold harmless BMM Europe s.r.o., its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses arising out of your use of our products or violation of these Terms.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of the Slovak Republic. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Slovakia.

14. Consumer Rights (EU)

If you are a consumer in the European Union, you have additional rights under EU consumer protection laws, including a 14-day right of withdrawal for online purchases. To exercise this right, contact us within 14 days of receiving your order.

15. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemics, strikes, or government actions.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and BMM Europe s.r.o. regarding your use of our website and purchase of products.

18. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes acceptance of the modified Terms.

19. Contact Information

If you have any questions about these Terms, please contact us: