Privacy Policy

Last Updated: 01.01.2026

Welcome to Moana Natura. We are committed to protecting your personal data and your privacy. This Privacy Policy explains how BMM Europe s.r.o. collects, uses, and protects your information when you visit moananatura.com. We process your personal data in accordance with the GDPR (EU) 2016/679.

1. Introduction

2. Data Controller

The party responsible for processing your data is: BMM Europe s.r.o., Pod Trnkami 20, 949 01 Nitra, Slovakia. ID (IČO): 47 032 600. Email: contact@moananatura.com

3. What Data We Collect

A. Information You Provide to Us

  • Identity Data: Name, surname.
  • Contact Data: Billing address, shipping address, email address, phone number.
  • Financial Data: Payment information (we do not store full credit card details).

B. Information We Collect Automatically

  • IP address
  • Browser type and version
  • Time zone setting
  • Pages you viewed and links you clicked

4. Legal Basis and Purpose of Processing

Under GDPR Article 6, we process your data based on:

  • Performance of a Contract: We need your details to process your order.
  • Legal Obligation: Required by Slovak tax and accounting laws (usually 10 years).
  • Consent: Newsletter emails processed based on your explicit consent.
  • Legitimate Interest: Improving website security and preventing fraud.

5. Sharing Your Data

  • Logistics/Shipping Partners: To deliver your package.
  • Payment Gateways: To process secure payments.
  • IT & Hosting Services: Providers who host our website.
  • Accounting Services: External accountants.

6. Data Retention

  • Order Data: Retained for the duration required by tax and accounting laws (typically 10 years).
  • Marketing Data: Retained until you unsubscribe or withdraw consent.

7. Your Rights Under GDPR

  • Right of Access
  • Right to Rectification
  • Right to Erasure ("Right to be Forgotten")
  • Right to Restrict Processing
  • Right to Data Portability
  • Right to Object

8. Cookies

  • Essential Cookies: Required for the shopping cart and checkout to function.
  • Analytics Cookies: Help us understand how visitors interact with the site.

9. Security

We have implemented appropriate security measures (SSL encryption, secure servers) to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

10. Complaints

You have the right to lodge a complaint with the supervisory authority: Office for Personal Data Protection of the Slovak Republic, Hraničná 12, 820 07 Bratislava 27. Website: www.dataprotection.gov.sk

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