Question 1

Are your products suitable for vegans?

Accepted Answer

Most Moana Natura formulas use vegetable capsules and plant-derived or fermentation-sourced active ingredients. Products containing marine collagen (Marine Glow) are not vegan.

Question 2

What does EFSA-compliant mean?

Accepted Answer

The European Food Safety Authority (EFSA) evaluates health claims under EU Regulation 1924/2006. Every claim we make references a specific EFSA Journal entry.

Question 3

What is LipoSone™ liposomal technology?

Accepted Answer

LipoSone™ is our proprietary liposomal delivery system. Active compounds are encapsulated in phospholipid vesicles, protecting ingredients from stomach acid and dramatically improving absorption.

Question 4

Can I take multiple protocols simultaneously?

Accepted Answer

Our formulas are designed to be complementary. However, if you are taking prescription medication, are pregnant, breastfeeding, or have a diagnosed medical condition, please consult your healthcare provider.

Question 5

When will my order ship?

Accepted Answer

Orders placed before 14:00 CET on business days are dispatched the same day. You will receive a tracking confirmation email once dispatched.

Question 6

Do you ship internationally?

Accepted Answer

We ship to all EU member states and to the UK, Norway, Switzerland, and Iceland. Standard delivery takes 3–5 business days within the EU.

Question 7

What qualifies for free shipping?

Accepted Answer

All orders over €65 qualify for complimentary standard shipping. Orders below €65 incur a flat €4.95 shipping fee.

Question 8

Can I change or cancel my order?

Accepted Answer

Orders enter our fulfilment system within 30 minutes of placement. Contact us at contact@moananatura.com immediately with your order number.

Question 9

What is your return policy?

Accepted Answer

We accept returns of unopened bottles within 14 days of delivery for a full refund.

Question 10

How do I initiate a return?

Accepted Answer

Email contact@moananatura.com with the subject line "Return Request — [your order number]". Our team responds within 1 business day with a prepaid return label.

Question 11

My order arrived damaged — what do I do?

Accepted Answer

Photograph the damaged item and packaging and email the images to contact@moananatura.com within 48 hours of delivery. We will dispatch a replacement at no cost.

Question 12

Are your products third-party tested?

Accepted Answer

Yes. Every production batch is tested by an independent European laboratory for active compound potency, heavy metals, microbial contamination, and PCBs. Certificates of Analysis available on request.

Question 13

Where are your products manufactured?

Accepted Answer

All Moana Natura formulas are manufactured in Germany at a GMP-certified facility operating under EU Directive 2002/46/EC and EU Regulation 1169/2011.

Question 14

Do your supplements interact with medications?

Accepted Answer

Some ingredients can interact with medications. If you take prescription medication, please consult your GP or pharmacist before starting any new supplement protocol.

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